Warranty
1. Warranty and Return Policy: Finance Track Product
Zoombak 30–Day Risk–Free Guarantee If you are not completely satisfied with your Zoombak Locator device, you may return the device within 30 days from the date of purchase for a full refund, subject to the terms and conditions below.
Limited Warranty What this warranty covers This limited warranty covers defects in materials and workmanship in your Zoombak Locator device for the length of service purchased by the Customer (from 1 to 3 years maximum), effective upon the date of purchase. Zoombak, at its sole election, will repair your device or will replace your device with a new or refurbished unit. Devices returned under this warranty become the property of Zoombak. Replacement devices are warranted to be free from defects in materials and workmanship for 90 days or the remainder of the original Limited Warranty, whichever is longer.
What this warranty does not cover This Limited Warranty does not apply to devices used for purposes other than the specific tracking and locating of vehicles; and does not cover defects or damage caused by accident, misuse, abuse, neglect, fire, water, heat, other acts of nature, power surges, unauthorized or improper modifications or repairs, improper maintenance, usage not in accordance with the product instructions, improper installation, or usage or storage in unsuitable physical or operating environments.
How to obtain service
1. Contact Zoombak Customer Care at financetracksupport@zoombak.com or dial toll free 1-866-951-0101 for return instructions. Customer Care is available from 9AM EST to 12PM EST, 7 days a week.
2. After you provide the customer care representative with your email address, your account number and your account password, Zoombak will provide you with the forms and instructions for returning your device. 3. You must ship the device in the original packaging, and you must include the original packing slip and all items that shipped with the device.
4. Attach the return shipping label and return by mail.
Out of Warranty Repairs If the warranty period has expired, you may be able to obtain repair or replacement service for an additional fee. Please call Zoombak Customer Care at 1-866-951-0101 or visit our website at www.zoombak.com for more information about out-of-warranty repair and replacement options.
LIMITATIONS OF LIABILITY ZOOMBAK LLC MAKES NO OTHER EXPRESS WARRANTIES. ANY IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE PERIOD OF THE EXPRESS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. YOUR REMEDIES ARE LIMITED EXCLUSIVELY TO REPAIR OR REPLACEMENT. WE WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE, PURCHASE OR REPAIR OF THIS PRODUCT, INCLUDING DAMAGES FROM LOSS OF DATA, LOSS OF PROFITS, AND LOSS OF USE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
2. Procedure for Returning Defective Devices
a) Customer confirms that they can not get the device(s) working after various testing and/or charging attempts.
b) Customer contacts Zoombak to notify of failed unit(s) and to request RMA number. Notice should be made via email to financetracksupport@zoombak.com. Device ID is required for each unit to be returned along with brief explanation of reason for return. You must return the device in as-new condition in the original packaging with all components included, and you must deactivate your service by calling Zoombak Finance Track Sales Support at 1-866-951-0101 or by emailing Zoombak at financetracksupport@zoombak.com.
c) Once Customer provides the required details of the device(s) being returned, Zoombak will issue RMA number directly to Customer.
d) Zoombak will send Customer a shipping information & label. An email will be automatically generated to Customer with this information.
e) Customer sends all devices listed on the RMA request to CTDI (Zoombak Licensed 3rd party logistics partner) with RMA number clearly marked on the box and a copy of the packing slip. Any boxes shipped to CTDI without the RMA number displayed may be rejected by CTDI.
f) CTDI Mailing address is: Zoombak, LLC, c/o CTDI, Inc., 16358 E 33rd Drive, Aurora, CO, 80011 (303-326-0850
g) In response to a warranty claim, Zoombak will make reasonable efforts to replace defective unit(s) within 2 business days of RMA number being released to Customer.
h) For items returned within as part of the 30 day no-risk guarantee, Zoombak will refund the full purchase price paid. Refunds may take up to 60 days to process after you return your device and deactivate your service.
i) Customer will be responsible for activation, setting up unit account, and full testing upon receipt of replacement unit(s), if any.
j) New Log-in and Password will need to be created for new unit by Customer. Old log-in and password associated with the returned unit will not be usable for new device.
Glossary
| Term | Description |
| ETOS | CTDI web interface to process orders, view order status, stock, etc. |
| Zoombak | Collective term for Zoombak Employees |
| SIM | Subscriber Identity Module |
| MSISDN | Mobile Station Integrated Services Digital |
| POD | Proof of Delivery |
| RMA | Returns Material Authorization |
Updated January 18, 2010